Senior Analyst, Language Systems and Processes

About this role

Senior Analyst, Language Systems and Processes

North Chicago, IL

1. Corporate
2. Hybrid
3. Full-time

R00152242

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Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Senior Analyst, Language Systems and Processes ensures the Center of Language Excellence (CoLE)’s language ecosystem, workflows, and governance operate effectively, consistently, and in alignment with business needs, quality expectations, and compliance requirements. The role translates business and functional needs into clear requirements, process designs, configuration standards, validation criteria, and adoption plans. It serves as a key interface between business stakeholders, the Change, Enablement and Communication function, Language Assets, Quality & Governance team, IT/vendors, the Managed Service Provider (MSP), and the Technical Lead (ITSO), who owns the underlying technical architecture, platform operations, and AI enablement.

Responsibilities:

Functional Consulting and Workflow Design

• Serve as the primary functional consultant for the language ecosystem. Advise stakeholders on fit-for-purpose solutions and lead the onboarding of new business functions and use cases.
• Gather, prioritize, and translate business needs into clear functional requirements and user stories for technical and operational teams.
• Design and document end-to-end language workflows with the Language Assets, Quality & Governance team, making sure they meet regulatory, data privacy and compliance requirements.
• Define and maintain process standards and controls so language workflows run consistently and to a high standard.

Release Governance and Support

• Partner with the Tech Lead, IT, vendors, and the MSP to evaluate new language technologies, including AI capabilities, and to confirm readiness before release.
• Triage incidents and enhancement requests, identify root causes, and escalate to technical partners. Own the follow-up until each issue is resolved.
• Run intake, prioritization, and release planning. Provide input to the technology roadmap and communicate scope, risks, and decisions to stakeholders.

Continuous Improvement, Documentation and Adoption

• Drive continuous improvement through stakeholder feedback, standardization, and innovation.
• Keep functional and process documentation up to date to support operational continuity and compliance.
• Support the Change, Enablement and Communication function in developing training materials and driving adoption of new features, standards, and workflows.

Qualifications

• Bachelor’s Degree in Information System or related discipline plus 5 years of experience; Master’s Degree plus 4 years of experience.
• Respective years of experience in translation and language services, language operations, workflow design, and/or systems/process consulting.
• Profound knowledge of language technology, workflow tools, AI-enabled capabilities, and enterprise process governance.
• Ability to collaborate effectively with business stakeholders, IT, and vendors.
• Strong project and priority management skills, with the ability to manage cross-functional and international collaboration.
• Strong understanding of regulated environments, documentation practices, and quality/compliance expectations.
• Demonstrated creative outside the box thinking to improve processes and champion new technologies to achieve project and strategic goals.
• Excellent written and verbal English skills.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Recruitment Fraud Alert

We have recently become aware of various recruitment phishing scams targeting job seekers. Please be advised:

• AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.
• If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.

If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.

Protect yourself by verifying job offers and communications. Your safety is important to us.

1. Yes, 5% of the Time

Pay Range:

$ 84500 - 162000 USD

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely\*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.