General Manager II - Lancaster

About this role

GENERAL MANAGER II (GM II)

High-Performance Restaurant Leader | Training Location

PURPOSE OF THE ROLE

The General Manager II (GM II) is a high-performing, advanced-level restaurant leader responsible for driving exceptional business results, developing future leaders, and serving as a model location for operational excellence and training.

This role builds upon the General Manager foundation and expands into enterprise leadership impact, including supporting company-led initiatives, participating in hiring and training events, and operating a restaurant that serves as a benchmark for the brand.

The GM II leads with a strong ownership mindset, delivering results through people development, operational discipline, and financial performance, while embodying the Wingstop mission to Serve the World Flavor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. People Leadership & Talent Development

Build, lead, and sustain a high-performing leadership team, including Assistant Managers and Shift Leaders

Serve as a designated trainer and/or operate a certified training restaurant for new leaders, team members, and company initiatives

Lead and support company hiring events, onboarding programs, and training sessions as needed

Ensure best-in-class execution of onboarding, orientation, and training programs

Develop and execute structured development plans for all levels of the team

Make all final hiring, promotion, and separation decisions in alignment with company standards

Foster a culture of accountability, recognition, and continuous improvement

1. Financial & Business Leadership

Own full restaurant P&L and deliver top-quartile performance in:

Sales growth

Labor management

Food cost control

Profitability

Execute a forward-looking business plan aligned with company goals

Analyze financial performance trends and implement data-driven action plans

Set and achieve aggressive performance targets across all key business metrics

Maintain strict control of cash, inventory, assets, and operational expenses

1. Operational Excellence & Brand Standards

Ensure consistent execution of brand standards across all shifts

Operate as a model restaurant for:

Speed of service

Guest experience

Food safety and quality

Cleanliness and facility standards

Lead execution of all company initiatives and new program rollouts

Maintain strong partnership with Facilities to ensure restaurant conditions meet or exceeds standards

Utilize company tools and systems to coach and develop team members

1. Training, Events & Enterprise Contribution

Serve as a training leader for the organization, supporting:

New restaurant openings

Leadership onboarding

Company-led operational initiatives

Participate in company hiring events, training events, and brand activations

Support cross-functional initiatives in partnership with the Restaurant Support Center

Represent the brand as a culture ambassador and operational expert

1. Scheduling, Attendance & Operational Discipline

Ensure consistent leadership presence in the restaurant through intentional and disciplined scheduling

Maintain a schedule aligned to business needs, including:

Peak dayparts

Weekends

Holidays

Key business-driving periods

Demonstrate strong personal accountability for attendance, punctuality, and visibility

Ensure leadership coverage across all shifts to support operational consistency

Work a minimum of 50–60 hours per week, with flexibility based on business demands

ADDITIONAL REQUIREMENTS

High School Diploma or GED required

Bachelor’s Degree or equivalent experience preferred

Must be 18 years of age or older

Proficient in Microsoft Office (Word, Excel, Outlook)

Ability to quickly learn and adapt to new systems and technologies

QUALIFICATIONS

7+ years of restaurant, food service, or retail leadership experience

3+ years in Leadership or equivalent multi-level leadership role preferred

Proven track record of delivering strong financial and operational results

Advanced proficiency in analyzing P&L statements and restaurant performance metrics

Demonstrated ability to:

Develop leaders

Build high-performing teams

Execute at a high level consistently

Strong understanding of labor laws and compliance

Excellent communication, coaching, and conflict resolution skills

High level of emotional intelligence and leadership maturity

Ability to manage multiple priorities in a fast-paced environment

LEADERSHIP EXPECTATIONS

Leads with ownership and accountability

Demonstrates a results-driven mindset

Builds and develops strong teams and future leaders

Maintains a disciplined, high-standard operation

Acts as a brand ambassador and culture carrier

Embraces feedback and continuously improves

WHAT SUCCESS LOOKS LIKE

Top-tier performance in sales, profitability, and operational metrics

Strong leadership bench and internal promotions

Consistent execution of brand standards across all shifts

Recognition as a training location and model restaurant

Active participation in company initiatives and events

High team engagement and low regrettable turnover

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