Sr. Program Manager, Accessibility

About this role

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. Reporting into the VP of UX, you will join our Design team where you will own the program design, education and enablement, and the auditing and testing output. We will look to you to execute the vision of how Twitch will be a welcome home for all regardless of abilities. You will partner with product, design, engineering, and legal to solve accessibility problems at scale and provide strategic solutions.

You can work from Twitch’s headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Los Angeles, CA; Irvine, CA; or New York City, NY - with West Coast (PST) working hours.

You Will

• Strategy & SME: Serve as the subject-matter expert for global digital accessibility across Twitch - advising product and partner teams, and leading process and tooling integration (including AI where appropriate).
• Operations & Backlog: Own intake, backlog, and operational management - partnering with engineering, product, and design leaders to prioritize and drive core accessibility issues, with regular communications and reporting.
• QA & Testing: Lead QA execution and manage QA specialists and third-party vendors; partner with engineers to build automated accessibility testing into CI/CD pipelines, shifting testing earlier in the development lifecycle.
• High-impact programs: Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across all products.
• Partnerships: Collaborate with accessibility partners (legal, research, policy, communications) on benchmarking, goal-setting, reporting, and execution.
• Education & Enablement: Develop an educational program and deploy guidelines and resources for key collaborators.

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Basic Qualifications:

• You have 6+ years experience building similar Accessibility programs, QA and other scalable Accessibility Practices.
• Expertise in accessibility best practices, guidelines, and regulations—specifically WCAG 2.2+ AA and the CVAA; ability to advise the executive team on risk assessment.
• Experience working on consumer product accessibility both on video and communications products and across a variety of devices, such as desktop, smartphone, gaming console, and OTT services.
• Experience with Figma, Jira and similar relevant product development tools.
• Awareness of assistive technologies available to people with disabilities.
• You have experience creating and leading an accessibility program from ground up including creating, documenting, proactive management and driving deliverables.
• Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews and other advisory services.

Preferred Qualifications:

• Understanding of and familiarity with AI tooling and test automations for Accessibility
• Familiarity with Twitch as a user, streamer, or both!

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 129,500.00 - 175,100.00 USD annually USA, CA, IRVINE - 129,500.00 - 175,100.00 USD annually USA, CA, SAN FRANCISCO - 142,400.00 - 192,600.00 USD annually USA, NY, New York - 142,400.00 - 192,600.00 USD annually USA, WA, Seattle - 129,500.00 - 175,100.00 USD annually