General Manager

About this role

A Day in the Life of a General Manager

As a General Manager, you'll start your day by looking at the big picture-reviewing business performance, operational priorities, customer needs, and financial results to determine where your focus is needed most. You'll provide leadership and direction across departments, ensuring teams are aligned with company goals and positioned to deliver strong results. From managing budgets to evaluating performance, you'll make informed decisions that keep the business moving forward.

Throughout the day, you'll work closely with department leaders and team members to address challenges, improve processes, and ensure day-to-day operations run efficiently. You'll hire, develop, and coach employees while creating an environment where teams can perform at their best. You'll also establish and reinforce policies and procedures, monitor customer satisfaction, and collaborate with senior leadership to align local operations with broader organizational objectives.

You'll also spend time analyzing financial reports, identifying trends, and looking for opportunities to improve profitability and drive sustainable growth. Whether you're supporting your team, strengthening customer relationships, managing resources, or developing new strategies, you'll be at the center of the business's success. Every day, your leadership will help bring people, operations, and business strategy together to deliver exceptional results and create a strong foundation for continued growth.

Responsibilities:

Execute the company's vision - provide exceptional experiences for our employees and our customers

Provide leadership for employee relations through effective communication, coaching, training, development, and engagement

Lead the development and implementation of short - and long-term strategic objectives for assigned regions to maximize performance and profitability

Review customer feedback to monitor service-delivery performance, identifying and rectifying any deficiencies

Maintain compliance with corporate processes, systems, and standards

Embrace and champion our safety culture

Develop annual strategic plan for regional office growth

Review invoices and accounts payables/receivables

Manage overall collections for the branch

Ensure maintenance of adequate job-related equipment and materials

Ensure job cost and procedures

Receive, develop, and hold sales team accountable to driving revenue in the marketplace

Oversee operations team to ensure overall profitability, performance, and quality of work

Participate in annual budgeting process

Accountable for the individual branch P/L performance

Valid driver's license required

After hours and weekend availability

Current passport or ability to obtain passport and travel without restrictions

Extended travel occasionally

Experience & Education:

Seven (7) or more years of industry-related experience

Three (3) or more years of progressive management or leadership experience

Bachelor's degree in a relevant field or equivalent years of experience

Valid driver's license required

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.