Sr. Manager, Complex Programs & Mandates Delivery

About this role

Your Role

The Technical Delivery organization serves as the execution backbone for Stellarus’s strategic technology portfolio, spanning directly owned and executed strategic initiatives as well as cross-functional programs tracked and coordinated across the enterprise. The Sr Manager, Complex Programs & Mandates Delivery will be the single accountable owner for the health plan's commercial and growth initiatives, including new product launches, market and membership expansion, and programs that change how employer groups, brokers, and members are served. The role leads a team of Technical Delivery Leads, runs governance directly with health plan and technology executives, and ensures that every program in the portfolio is chartered, sequenced, and delivered with predictable, decision-ready reporting.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

ResponsibilitiesYour Work

In this role, you will:

Program Ownership & Delivery

Serve as the single accountable owner for cross-platform commercial and growth programs, from charter and kickoff through rollout and go-live.

Partner with health plan business owners to translate commercial strategy, product changes, and growth targets into scoped, sequenced delivery plans.

Plan and sequence delivery around commercial business cycles, including Open Enrollment, group renewals, and January 1 effective dates.

Determine which initiatives require end-to-end enterprise leadership and which should run through the standard platform operating model.

Coordinate dependencies, timelines, and team capacity across multiple platform teams and third-party vendors.

Ensure business and operational readiness for go-live, including coordination of training, communications, and cutover activities that affect brokers, employer groups, and members.

Governance & Executive Reporting

Run the pillar’s governance cadence, including weekly cross-platform working sessions, weekly execution forums with business and technology leads, and bi-weekly executive reviews.

Deliver clear weekly status, top risks, and decisions needed to senior leadership, and manage escalations through a defined resolution model.

Maintain program discipline through charters, RACI matrices, rollout plans, RAID logs, and action trackers, with full requirement traceability from intake through delivery.

Monitor delivery KPIs across the portfolio and recommend adjustments that protect business outcomes and timelines.

Manage program budgets, vendor statements of work, and spend forecasts, and flag variances early.

Apply AI-enabled tools and approaches to improve reporting quality, requirement traceability, and delivery efficiency across the portfolio.

People Leadership

Lead, coach, and develop a team of Technical Delivery Leads, including capacity planning, talent allocation, and mid-year and annual performance reviews.

Build a consistent, repeatable delivery practice across the team, and identify development opportunities that grow future delivery leaders.

QualificationsYour Knowledge and Experience

Bachelor’s degree or High School Diploma/GED and 4 years of additional experience in lieu of a degree

8 years of prior relevant experience in technology delivery, program management, or technology services with demonstrated progression in scope and responsibility

4 years of direct people management experience, with a track record of coaching and developing delivery practitioners (project managers, delivery leads, or similar roles)

Demonstrated experience presenting status, risk, and tradeoffs to senior business and technology executives

Strong command of agile delivery, backlog management, and program governance artifacts such as charters, RACI matrices, and RAID logs

Experience managing program budgets and coordinating third-party vendors as part of large implementations

Health plan or payer experience is strongly preferred, particularly in commercial lines of business such as large group, small group, individual, or group Medicare

Experience using AI/ML concepts and tools in a professional setting is strongly preferred

Familiarity with health plan core administration or claims platforms, such as Facets, is preferred

PMP, PgMP, SAFe, or similar certification is preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.

Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.

For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.