Branch Manager

About this role

Access Community Credit Union is seeking a dedicated, results-driven leader to lead and support daily branch operations, deliver excellent member experience, and develop a high-performing team.

Position Summary

In the role as Branch Manager, you will be the anchor of the branch, directing, mentoring, coaching, motivating, and supervising the branch staff while overseeing branch operations in support of Access Community Credit Union’s vision and growth goals. Working closely with management and team members, this role oversees lending, member experience, and teller operations at the Branch level. This is a hands-on leadership position that supports daily transactions, loan applications, new accounts, and problem resolution while ensuring compliance with established policies and guidelines. Further, the position requires the ability to communicate with other team members in a manner that enhances the member experience as well as promotes positive and healthy morale.

Key Responsibilities

Team Leadership

Lead, coach, motivate, and supervise branch employees in accordance with credit union policies and guidelines.

Provide daily/weekly training; schedules, assign and direct day-to-day work tasks; conduct annual performance evaluations; reward and recognize positive team performance and administer positive discipline; address and resolve team conflicts.

Provide leadership, clear expectations and direction to branch employees regarding team roles, career path, community involvement, and representing the credit union at public events.

Lead by example as a hands-on manager, assisting with transactions, loan applications, account openings, and member concerns.

Prepare and run weekly member experience meetings.

Support and assist with recruitment, candidate interviews, and selection for open credit union positions.

Provide a strong workplace culture, boost morale, recognize individual achievements, hold team accountable and reduce branch staffing turnover.

Branch Operations

Oversee daily branch operations while making sound decisions regarding loans, new accounts, and teller operations within established policies and guidelines.

Maintain a clean, organized, safe, and functional branch for members and staff.

Identify trends and problem areas while reviewing reports and operations and suggest solutions to problems identified.

Monitor and coordinate with vendor/COO on all building needs.

Conduct loan interviews, review credit reports, approve loans within authorized limits, process denials, and prepare loan documents for closing.

Underwrite loans within authorized limits and assist with reviewing team loan requests.

Oversees daily operations and personnel in the Service Center-Tascosa Branch only.

Member Experience and Branch Growth

Maintain knowledge and promote credit union products and services to members, team and community.

Partner with senior management and team members to achieve branch growth goals while maintaining operational integrity.

Protect member privacy and keep credit union information secure at all times.

Resolve member issues and make decisions regarding problem resolution.

Knowledge, Skills & Abilities

Demonstrated leadership, coaching, communication, and problem-solving skills.

Experience in Lending, member experience, teller operations and management/supervision preferred.

Ability to interpret and apply credit union policies and operating guidelines.

Commitment to delivering excellent member service and leading by example.

Ability to manage competing priorities, staff schedules, and daily workflow.

Must be available and willing to work a flexible work schedule.

Excellent written, verbal, and interpersonal communication skills.