General Manager, EverBank Stadium

About this role

Overview

Delaware North Sportservice is seeking an accomplished hospitality leader to serve as General Manager at EverBank Stadium in Jacksonville, Florida. In this highly visible leadership role, you will lead the overall hospitality operation for Jacksonville Jaguars games, concerts, and major events, with responsibility for concessions, premium clubs, luxury suites, and catering.

This is an opportunity to lead a complex, high volume stadium operation while strengthening Delaware North’s longstanding partnership with the Jacksonville Jaguars. As the organization looks toward the Stadium of the Future, the General Manager will play a pivotal role in shaping the future of hospitality at the venue, bringing together exceptional leadership, operational excellence, financial performance, and an elevated guest experience.

The ideal candidate is a strategic and passionate leader who knows how to build high performing teams, develop strong client relationships, and create memorable experiences for fans and guests. You will have significant ownership of the operation, including people, financial performance, service standards, operational strategy, and the continued evolution of the guest experience.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts

Unit Description

Delaware North operates concessions and premium dining at EverBank Stadium since dating back to 2016. The 67,164-seat venue is home to the NFL's Jacksonville Jaguars. We're known for offering imaginative food and beverage items that celebrate the team including teal-colored buns and ice cream.

Responsibilities

Provide strategic leadership and overall direction for all food and beverage operations, including concessions, premium clubs, luxury suites, and catering Serve as a trusted partner to the Jacksonville Jaguars, building a strong client relationship through proactive communication, collaboration, operational excellence, and financial accountability Lead, develop, and inspire a high performing management team while fostering a culture centered on hospitality, accountability, teamwork, and continuous improvement Oversee team members and ensure staffing strategies effectively support operational needs, guest satisfaction, and profitability Drive financial performance through effective budgeting, forecasting, cost management, pricing strategies, labor management, inventory controls, and operational planning Identify opportunities to enhance the fan and guest experience through innovation, service improvements, food and beverage offerings, and operational efficiencies Play a key leadership role in preparing the hospitality operation for the Stadium of the Future and ensuring operational strategies support the long-term vision for the venue Develop and maintain strategic vendor partnerships that support quality, consistency, innovation, and operational performance Ensure the highest standards of food quality, safety, sanitation, facility maintenance, and overall presentation across the operation Maintain compliance with federal, state, and local regulations as well as company standards related to alcohol service, OSHA, employment practices, payroll, and EEO requirements Establish systems and controls that support accurate financial reporting, cash handling, inventory management, payroll, and overall operational accountability

Qualifications

Bachelor’s degree in business management, hospitality management, or a related field preferred 7 to 10 years of progressive leadership experience within high volume food and beverage, hospitality, or contract foodservice operations Proven experience leading a large-scale food and beverage operation within a major sports or entertainment venue, ideally with annual revenues exceeding $50 million Experience successfully opening, renovating, or transitioning a major sports or entertainment venue is highly preferred Strong financial acumen with demonstrated experience managing budgets, forecasts, labor, expenses, and overall operating performance Proven ability to build, develop, and lead high performing management teams in complex, fast paced environments Strong client relationship management skills with the ability to build credibility and collaborate with senior stakeholders Experience supporting sustainability initiatives within a large-scale hospitality or venue environment Strong project management, communication, and organizational skills with the ability to lead through significant operational change