General Manager - PHILADELPHIA MARKET

About this role

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Lead the Business

Spa operations and overall performance

Sales growth, membership performance, and profitability

Key metrics, reporting, and P&L ownership

Build the Team

Recruit, hire, and retain a high-performing team

Lead, coach, and develop your team with a people-first mindset

Build a culture of accountability, engagement, and service excellence

Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results

Increase revenue through memberships, service utilization, and retail performance

Use reporting and data to identify opportunities and improve results

Optimize scheduling and staffing to support both service and business needs

Execute local marketing and community outreach initiatives

What We’re Looking For

3–5 years of leadership experience

Proven success driving sales and team performance

Strong communication and leadership skills

A balance of people leadership and business acumen

Strong experience working with KPIs is required

P&L experience strongly preferred

Comfort in a fast-paced environment

Flexible schedule (nights/weekends/holidays)

What’s in it for You

Medical, Vision, Dental, Life Insurance

401K with 5% company match

Base salary + performance-based bonuses

Paid Time Off

Service & product discounts

Strong support system and people-first culture

Growth opportunities within a multi-unit organization

Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!