Vice President, Service – Global Financial Services (Healthcare)

About this role

Vice President, Global Financial Services – Public Healthcare Growth

The Vice President, Global Financial Services (Public Healthcare Growth) is a key commercial and people leadership role responsible for leading GLG's Public Healthcare Growth client segment within Financial Services. This leader will oversee a portfolio of strategic healthcare-focused investment clients, including public market investors, while driving commercial growth, strengthening executive client relationships, and leading high-performing client service teams.

This individual will partner closely with senior leadership to define commercial strategy, expand existing partnerships, and deliver an exceptional client experience across one of GLG's fastest-growing segments.

Geographic Focus

This is a global leadership role with oversight of clients and teams across the U.S. and Europe. Candidates should be comfortable traveling regularly to key GLG offices and client hubs, including New York, London, Boston, and San Francisco.

Key Responsibilities

Commercial Leadership

• Own commercial relationships across a multi-million-dollar portfolio of strategic Public Healthcare Growth accounts, driving renewals, expansion, and long-term client growth.
• Develop and execute commercial account strategies that deepen client partnerships and increase GLG utilization across organizations.
• Build trusted relationships with senior client stakeholders, serving as a strategic advisor and executive sponsor.
• Drive user adoption by identifying opportunities to expand engagement across investment teams and healthcare-focused users.
• Analyze portfolio performance and proactively develop turnaround strategies for lower-activity or at-risk accounts.
• Partner closely with New Business teams to onboard new clients and ensure an exceptional implementation and early engagement experience.
• Champion GLG's full suite of products and capabilities, identifying opportunities to introduce new solutions that address evolving client needs.
• Stay informed on healthcare investment trends and client priorities to proactively position GLG's expertise and capabilities.

People Leadership

• Lead and develop Managers responsible for multiple client service teams, building a strong pipeline of future leaders.
• Create a high-performance culture focused on accountability, coaching, collaboration, and commercial excellence.
• Oversee performance management across teams while reinforcing GLG's service standards and commercial expectations.
• Lead onboarding, learning, and ongoing development initiatives to strengthen client service delivery and commercial effectiveness.
• Partner with Client Segment leadership on organizational planning, hiring strategy, resource allocation, and capacity management.
• Collaborate cross-functionally with Compliance, Operations, Product, Technology, and Commercial leadership to successfully launch new products and strategic initiatives.
• Drive continuous improvement by identifying opportunities to enhance operational efficiency, client experience, and team effectiveness.

The Ideal Candidate

Experience

• Significant experience managing strategic client relationships, enterprise accounts, or commercial portfolios.
• Demonstrated success leading revenue growth, renewals, and account expansion within complex client organizations.
• Proven people leader with 5+ years of experience developing managers and building high-performing teams.
• Experience in client service, account management, customer success, consulting, healthcare, financial services, or related industries.
• Experience working with sophisticated institutional clients and executive stakeholders.
• Strong track record of leading organizational change while improving commercial and operational outcomes.
• Experience developing strategic account plans and managing complex stakeholder relationships across multiple levels of an organization.

Skills

• Exceptional executive presence and relationship-building abilities.
• Commercially minded with strong strategic thinking and business acumen.
• Demonstrated ability to influence senior stakeholders internally and externally.
• Excellent coaching, leadership, and talent development skills.
• Strong analytical mindset with the ability to leverage data to drive business decisions.
• Highly adaptable, comfortable operating in a fast-paced, high-growth environment.
• Excellent written and verbal communication skills.
• Ability to navigate ambiguity, solve complex problems, and make sound business decisions.
• Passion for delivering exceptional client experiences while developing engaged, high-performing teams.

What We Offer:

Benefits: All U.S. GLGers also have access to benefits such as:

• Comprehensive medical, dental and vision coverage effective on your first day of employment
• Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
• Tuition reimbursement program for eligible courses including language skills courses
• Paid parental leave, adoption and surrogacy reimbursement
• Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
• Other work perks and benefits available based on final job location

Compensation:GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

The anticipated hiring base salary range for this role is:

$135,000—$150,000 USD