Program Manager, Seller Experience, Selling Partner Services

About this role

We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.

Key job responsibilities

1. Strategic Program Leadership:

• Build and scale global research programs that combine traditional UX research with intelligent tools
• Define, establish, and maintain global operational and company-wide research programs
• Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions
• Lead the implementation of AI-powered research tools and methodologies

1. Research Operations & Innovation:

• Deploy intelligent tools for market scanning, secondary research, and trend analysis
• Develop processes for research quality amplification using AI tools
• Oversee the development of an intelligent knowledge base for research insights
• Manage research participant pools and vendor relationships

1. Program Execution & Risk Management:

• Drive on-time delivery of innovative solutions that delight customers
• Proactively identify and mitigate risks through structured planning and monitoring
• Provide clear communication to stakeholders regarding project status, resources, and priorities
• Contribute to documentation including weekly reports, business reviews, and audits

1. Cross-functional Collaboration:

• Partner with UX Researchers to design, execute, and socialize user-centered research insights
• Coordinate with data scientists and technology teams on AI tool implementation
• Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
• Work with product teams to ensure research insights drive product decisions

About the team Within Amazon, Selling Partner Service's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. In the Core Selling Partner Experience (CSPE) team, we define, implement, and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.

Basic Qualifications:

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree or equivalent in a related field
• Strong project management skills with demonstrated ability to manage complex programs
• Excellence in stakeholder management and cross-functional collaboration
• Deep understanding of research methodologies and operations
• Experience with process development and optimization
• Strong communication and documentation skills

Preferred Qualifications:

• Experience with AI/ML technologies and their application in research
• Proven ability to bring definition to ambiguity and manage complexity at scale
• Track record of empowering teams through clear processes and constraints
• Deep knowledge of software design and development processes
• Experience with agile methodologies and data-driven decision making
• Demonstrated ability to exceed expectations on both strategic and tactical projects
• Experience managing global research programs
• Strong analytical and problem-solving abilities
• Passion for customer-centric innovation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 81,600.00 - 142,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually