Branch Manager

About this role

Job Details: Job Location: San Antonio - San Antonio, TX, Salary Range: Undisclosed, Position Title: Branch Manager

Reporting to: General Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954.  Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Branch Manager to help support that mission.

JOB SUMMARY

The Branch Manager is responsible for the overall direction and profitability of their branch facility.  This includes the Parts and Service Department programs and services provided by our company. This position reports to the General Manager.  The Branch Manager directs their facility to assure customer satisfaction via quality, schedule and product performance while achieving corporate sales targets and the promotion of overall business growth in their region.  Compensation for this position includes a profit-sharing plan based on branch performance.

RESPONSIBILITIES

Plan, develop and implement strategy for the branch operations and development to meet agreed organizational performance plans within allocated budgets and timeframes, including, but not limited to:

Oversee Retail Operations in accordance with guidelines of our partners

Grow service business in the shop and the field

Increase generator and equipment sales and rentals for the Branch

Understand financial statements and make necessary corrections based on results.

Attend, actively participate in and pass additional training courses/seminars as required by management

Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timeframes

Manage and develop direct reporting staff

Manage and control departmental expenditures within allocated budgets

Interface with other functional/departmental managers to understand all necessary aspects and needs of service/operational development

Maintain awareness and knowledge of contemporary operational development theory and methods and implement them within the branch facility

Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care

Responsible for enforcing, reinforcing and implementing company policies, goals and objectives.

Develop and review data on activities, costs, operations, etc., and ensure that progress is made toward reaching stated goals and objectives

May serve as member of management committees on special studies

Responsible for the reporting of customer information to management regarding the product and dealer service experienced by customers

Ensure that the appearance of the facility and field service trucks portray a professional image

Ensure that quarterly safety and building maintenance meetings are held and that safety is of the utmost importance

Maintain regular contact with customers and look for new opportunities

Monitor activities to ensure compliance with all local, state and federal laws

BENEFITS

Competitive Pay

Medical, Dental, Vision & Life Insurance

401k with company match

Paid Time Off

Training & Professional Development

Positive and productive work environment

Qualifications: QUALIFICATIONS

EDUCATION/EXPERIENCE

An undergraduate degree (preferably in business or in a related subject) or

A minimum of five (5) years of experience in management in the field of heavy equipment/diesel mechanical repairs

PERSONAL & PROFESSIONAL

General skill requisites

Strong organizational skills

Strong mechanical skills

Excellent customer relations skills

Excellent verbal and written communications skills

Working knowledge of Microsoft Office Suite

Commitment to maintaining a safe and productive working environment

Specific skill requisites

A good working knowledge of equipment operations and mechanical functions

Strong diagnostic skills

Solid shop floor management knowledge

Leadership skills in a specialized repair environment

A solid understanding of pricing principles and discounting effects

Working knowledge of shop layout and industrial engineering principles

Valid Driver’s License

Ability to ensure that Service Technicians consistently repair components and equipment in line with dealer, manufacturer and flat-rate time standards

WORK CONDITIONS

Physical Demands/Work Environment:

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provides an outline.  Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS&S is a smoke-free and drug-free work environment.  Employment offers are contingent upon successful completion of a background check and drug screen (including THC).