General Manager | Sales / Operations Manager

About this role

Overview Looking for a management position with growth opportunities in the beauty / cosmetology industry?  Drybar Shops® is looking for a sales manager / operations manager to oversee salon operations. At Drybar®, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Shops® Manager Benefits:

Competitive pay and bonus structure

Medical Insurance (Available in Q1 2027)

Free and discounted services

Manager Qualifications

Experience in management including but not limited to experience as a sales manager, operations manager, and/or general salon manager.

Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.

Implement structure, policies, and procedures.

Customer Service oriented

Ability to identify and problem solve, set expectations, goals, and delegate

Strong verbal and written communications skills

Possess strong interpersonal skills to communicate with confidence

Must be an excellent organizer and problem solver with strong project management skills

Must be able to work flexible days and hours; including nights, weekends, and holidays

Competent trainer and motivator

MindBody Software experience a plus

Cosmetology license / hair stylist experience a plus

Proven experience in Operations and Sales will grant you the higher salary.

Apply today to see if the Drybar Shops® brand  is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

Responsibilities Job Summary / Purpose The Drybar Assistant Shop Manager is responsible for overall shop operations. This individual leads the internal and external client experience, upholds and enforces Drybar standards and policies, manages the day to day business and is fully responsible for the performance of the assigned shop. In addition, the Assistant  Shop Manager is responsible for maintaining positive team morale and uses the company’s Heart & Soul to lead the shop’s culture.

◆ Manage the shop and leadership team.◆ Interview and select high quality candidates, ensuring candidates are a cultural fit and able to meet Drybar standards after thorough training.◆ Take initiative to attract and recruit Stylists locally. Develop relationships with local beauty schools.◆ Responsible for setting and meeting daily budget goals.◆ Coach and provide feedback as necessary for all team members, ensuring Drybar standards are being met at all times (hair quality and customer experience). Assign additional training if needed.◆ Maximize the shop’s financial potential. Understand and optimize your shop’s P&L.◆ Provide vision for and lead from Drybar’s Heart & Soul.◆ Identify and develop talent: Invest extra time in coaching high potential Stylists and Bartenders for future leadership roles in the organization.◆ Maintain the overall visual shop appearance per brand standards.◆ Inspire safety culture.◆ Resolve team member relations and customer issues ensuring the company is protected against liability with a mindfulness of shop morale and culture. Follow all company policies and procedures. When in doubt, ask for help.

Qualifications Assistant Operations Manager (Operations Focus, No Chair Time) Role Snapshot: Runs the front of house and the business side of every shift. Owns the guest journey, Bartender team, systems, and daily numbers so the Shop Manager and stylists can focus on performance and service.

Required Experience

2+ years supervising a team in a salon, spa, luxury retail, boutique fitness, or upscale hospitality setting

Proven record of hitting daily sales targets, with retail and membership conversion results you can quantify

Experience building schedules and managing labor against a budget

Cash handling, credit card reconciliation, and end of day closeout experience

Systems and Business Acumen

Proficiency with booking and POS platforms (Booker strongly preferred)

Comfortable reading performance reports such as rebooking rate, retail attachment, sales per guest, and labor percentage, and turning them into shift actions

Working knowledge of a P&L and how daily decisions move it

Inventory control for retail and back of house, including counts, ordering, and loss prevention

Accurate hourly timekeeping and payroll submission

Leadership

Trains, schedules, and coaches Bartenders; acts as the in shop leader when the Shop Manager is off

Gives clear, fair, documented feedback and handles team conflicts calmly

Supports recruiting and onboarding across all roles

Guest Experience

Luxury level service instincts from check in through check out

Confident in service recovery and in responding professionally to guest reviews

Knows Drybar services, styles, and products well enough to guide guests and coach Bartenders (training provided)

Personal Attributes

Organized, detail driven, and calm under a full book

Trusted, direct, and truthful

Available for weekends, evenings, holidays, and peak event periods

Preferred

Prior Drybar, WellBiz Brands, or blowout bar experience

New shop or first year operations experience

Legal Disclaimer©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.