General Manager

About this role

General Manager

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: NYC - Midtown

: Full time

: Posted 4 Days Ago

: R009373

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.

Summary of the Position:

Tishman Speyer is seeking an experienced operations and construction-minded leader to serve as General Manager of a class A commercial property in New York City. Reporting to the Deputy Regional Director, this position offers a unique opportunity to oversee the day-to-day operations of one of New York City’s most iconic and recognized commercial properties in NYC, while delivering a best-in-class experience to customers, visitors and stakeholders. You will lead a high-performing, service-oriented team, elevating the standard of operational excellence and hospitality with the goal of providing the highest quality experience to establish and foster long-term customer relationships. You will work with key senior management stakeholders and owners to develop and execute asset plans aligned with the overall investment strategy. In addition, this role will play a critical leadership role in the planning, coordination, and execution of the building’s capital projects, partnering closely with Asset Management, Design & Construction, Leasing, and ownership stakeholders to deliver the long-term vision for this iconic asset. The successful candidate will bring a hospitality mindset, a wealth of operational, financial and construction expertise and the ability to successfully lead a matrixed team.

Key Responsibilities:

Operations:

• Provide direct oversight and financial accountability for all property operations, ongoing capital projects, and business plan execution. Coordinate with internal and external stakeholders to ensure operational excellence and exceptional customer service.
• Oversight of and collaboration with on-site Engineering, Security, Cleaning, Technology, Accounting, and Tenant Relation staff leads.
• Foster and maintain tenant relationships.
• Oversee the selection, bidding, and management of third-party vendors to ensure service quality and compliance with contractual obligations.
• Develop and implement a comprehensive customer engagement program that elevates the tenant experience and strengthens the broader building community.
• Lead and develop both front-of-house and heart-of-house teams around shared goals, accountability, and a consistent service culture.
• Identify creative opportunities to enhance asset value through operating expense efficiencies, technology or other advancements, and elevated service standards.
• Coordinate with on-site staff from co-working group 3rd party and parking provider to ensure the property operates as a cohesive entity.
• Responsible for City agency registrations and maintaining DOB, HPD, DOL, and 3rd party relations.
• Interface with central Tishman Speyer resources as applicable.

Hospitality / Leadership:

• Lead the Property Management and onsite teams with a hospitality-first philosophy, delivering seamless and elevated experiences throughout the property.
• Champion and curate customer touchpoints; from lobby experience with a focus on personalization, white-glove service, and community engagement in addition to traditional operations management.
• Understand business needs and leverage our platform of subject matter experts to solve real estate challenges.
• Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.
• Leverage and implement Tishman Speyer’s hospitality and operational standard operating procedures to ensure consistent execution, service excellence, and operational success.

Construction Administration & Tenant Build-Out Oversight:

• Provide comprehensive oversight of all construction activities, including, as appropriate, tenant buildouts for which Ownership is responsible and for which Ownership is merely advising, space renovations, and conversion of existing space to alternate uses; ensure compliance with lease terms, building standards, and project timelines. Oversees, but does not serve as, CM and/or GC.
• Coordinate closely with tenants throughout the construction process, serving as primary point of contact for construction-related inquiries, concerns, and approvals; manage tenant expectations and facilitate seamless integration of construction activities with ongoing building operations
• Review and provide feedback on architectural, structural, MEP (mechanical, electrical, plumbing), and life safety plans; coordinate plan reviews (per leases or otherwise) with appropriate building systems experts and consultants to ensure code compliance and alignment with building infrastructure
• Lead and/or attend plan review sessions with design and construction professionals, architects, engineers, and consultants to ensure comprehensive understanding of project scope, sequencing, and technical requirements
• Coordinate approval workflows and track signoff documentation from all required parties, including architects, engineers, building management, and ownership; maintain organized records of all approvals and authorization letters
• Monitor construction schedules, budgets, and progress; identify and resolve schedule conflicts, budget overruns, and quality issues in real time
• Conduct regular site inspections and walk-throughs to verify quality of workmanship, adherence to approved plans, and compliance with safety standards
• Direct all base building capital and major repair and maintenance projects; track and manage finances for projects
• Review and approve As-Built documents, warranties, lien waivers, and close-out documentation upon project completion

About You:

• 7+ years of experience in commercial real estate management or facilities management, including oversight of large teams and high-profile properties.
• Deep understanding of visitor and tenant experience best practices, service standards and experiential operations.
• Prior experience project managing large capital and R&M projects
• Bachelor’s degree required.
• Financial management and business operations experience required
• Proficient in Microsoft Office Suite or equivalent
• Ability to travel between floors and buildings in order to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience managing a multi-layered team
• Takes initiative and is proactive leader always focused on continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment

The base compensation range for this role is $195,000 to $215,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.