Residential Program Manager - Developmental Services

About this role

Overview Starting Salary: $50,960

Schedule: Monday through Friday 10a-6p

Want to lead a team while making a real difference in people’s lives?

As a Developmental Services Program Manager at Advocates, you’ll lead the day-to-day operations of a residential program while creating a home where the people we support can build independence, pursue their goals, and be active members of their communities.

You’ll lead and develop a dedicated team, oversee staffing and program operations, and ensure individuals receive high-quality, person-centered support. You’ll also work closely with families, community partners, and other professionals to help individuals access resources, build meaningful connections, and achieve their goals.

This is a hands-on leadership role where you’ll have the opportunity to develop staff, solve problems, build community, and see the impact of your leadership every day.

If you’re a collaborative leader who enjoys working with people and wants your work to have purpose, we’d love to hear from you.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education RequiredHigh School Diploma/GED ShiftFirst Shift Responsibilities

Provide leadership, supervision, and support to staff and ensure program success

Oversee administrative operations in collaboration with the Program Director

Develop and manage staff schedules to ensure appropriate coverage

Monitor and interpret program budgets

Lead staff meetings and supervise, coach, and evaluate team members

Support individuals in accessing services and entitlements (e.g., housing, benefits)

Maintain strong relationships with external partners and agencies

Conduct audits, and program reviews as needed

Ensure compliance with financial, medication, and case record standards

Complete required reports (e.g., payroll, petty cash, census)

Oversee staff training and professional development

Maintain required certifications (CPR/First Aid, MAP, SOLVE, HR/DPPC)

Facilitate meaningful, community-based opportunities for individuals

Travel between program sites, meetings, and trainings as needed

Provide physical intervention in crisis situations when required

Qualifications

Bachelor’s degree or at least 2 years of program experience, including staff supervision (hiring, evaluation, and development)

Strong communication, organizational, and decision-making skills

Basic computer proficiency

High energy, strong interpersonal skills, and ability to work collaboratively

Valid driver’s license, reliable vehicle, and willingness to transport individuals

Commitment to and experience working with diverse populations strongly preferred

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.